SHIPPING / RETURNS.

PAYMENT.

We accept payment through Stripe and PayPal. Payment is processed through the providers secure servers, and no sensitive card details are held by this site or Squarespace.

(please feel free to view our privacy policy or more detailed t's + c's of sale

 

HOW MUCH IS SHIPPING?

UK - Royal Mail Standard shipping is a flat rate of £1.80, with 0.30 added for each additional item purchased. 

EU and International - Royal Mail Standard International shipping is a flat rate of £4.80, with 0.30 added for each additional item purchased.

Please note that all customs and additional fees are the responsibility of the buyer.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We ship on Mondays, Wednesdays and Fridays, so your order will be posted on the next available shipping day - within 1-3 working days usually.

This means if you order on a Friday evening, your order will most likely be posted Monday etc. You will receive a shipping notification via email when your order is on it's way!

There may be holiday periods where dispatch times are a little longer than this - up to seven working days. 

UK orders - we post via Royal Mail First Class, so you can usually expect delivery around 1-3 days from receiving a shipping notification. 

EU and International orders - we post via Royal Mail Standard International, so you can expect delivery around 1-5 weeks from receiving a shipping notification, depending on your location and how long the package takes to clear customs.

The expected delivery date is not a guarantee - but we endeavour to deliver your products as quickly and efficiently as possible, to the best of our abilities.

At this time, we do not provide tracked or signed for shipping apart from in exceptional circumstances or for very high value orders - email hello.rosieoneill@gmail.com (before making your order!) if you think you might need this service. 

Please be extra sure your delivery address is complete and correct prior to completing your order.

 

RETURNS AND CANCELLATIONS.

You can cancel an order up to 4 hours after purchasing as long as it's not been shipped. Simply email hello.rosieoneill@gmail.com and we will mark the order cancelled, refunding your payment. Once shipped, the order must be processed as a return and not a cancellation, so you must wait to receive your package.

We accept returns within 14 days of delivery. Please email hello.rosieoneill@gmail.com BEFORE, so that we can confirm and expect your package. All returns must arrive within a further 14 days in saleable condition. Return postage costs are at the expense of the customer.

Our return post address is: Highfields, Pollards Lane, Southwell, Notts, NG250TL, UK.

We process refunds within 14 days of receiving a returned item - provided it arrives in good condition. We cannot refund your original postage costs. 

We can accept no responsibility for lost or damaged returns packages.

 

LOST ORDERS.

If your order has not arrived within 21 days (please allow a little longer for international) after you received a shipping notification - get in touch at hello.rosieoneill@gmail.com.

 

PROBLEM WITH YOUR ORDER / FAULTY PRODUCT.

Please email hello.rosieoneill@gmail.com with the details so we can get it sorted quickly.